Frequently asked questions

How it works

What is Dayforce Wallet?

Dayforce Wallet supports employee financial wellness by allowing employers the ability to offer their employees easy access to their pay using a mobile app and their Dayforce Prepaid Mastercard®. The Dayforce Card can be used just like a traditional debit card to make purchases, pay bills, and withdraw cash. 


One of the biggest benefits of using Dayforce Wallet is the ability to access pay on-demand, as soon as it’s earned and at no cost.* Employees may also choose to have all or some of their pay added to their Dayforce Card each pay period using direct deposit.
 
Signing up for the Dayforce Card does not impact credit scores, as it is not a credit card, and there is no credit check required. Unlike cash advances, Dayforce Wallet offers employees early access to their earned pay, so there’s no risk of overpayment or post-pay corrections.

What is the Dayforce Wallet app?

Dayforce Wallet includes a free, easy to use, mobile app to help you access your pay on demand and manage your card. Available for Apple and Android devices, the app offers you the ability to view your card balance, available pay, and transaction history, as well as a way to transfer money to other accounts. 

On-demand pay requests are made using the Dayforce Wallet mobile app. When an employee makes an on-demand pay request, funds are added to their Dayforce Wallet account and are accessible using their Dayforce Card. 

Who can use Dayforce Wallet?

Dayforce Wallet is available to companies that use Dayforce for HCM/payroll in the United Kingdom, Canada and the United States. Not all Dayforce customers have signed up for Dayforce Wallet, so ask your employer if you’re not sure. In the U.K., you must be 18 years or older to register for Dayforce Wallet. 

Where can I find the terms of use, cardholder agreement, and other important documentation about Dayforce Wallet and the Dayforce Card?

Adding pay to your card

How is pay added to my Dayforce Card?

1. Many employers offer their employees on-demand pay, which means you can add your available pay to your card at any time, without having to wait until your standard payday. 

2. You can also have your pay automatically deposited to your Dayforce Card each pay period by setting your card account up for direct deposit. You can have some or all of your paycheque added to your Dayforce Card. Click here to learn more about setting up direct deposit to your Dayforce Card.

How is available pay calculated?

Available pay is the net amount of your wages available to you. This number will grow larger as you complete your working time, and it clears out after your employer issues your pay cheque.

How do I make an on-demand pay request?

In the Dayforce Wallet mobile app, select “Add Pay to Card” and choose the amount of available pay you would like to add to your card. Please keep in mind you cannot undo this action, and this amount will be paid to you immediately and deducted from your regularly scheduled pay cycle.  

How quickly can I access funds on my Dayforce Card?

Once funds are loaded to your card, you can begin using it, subject to transaction fees and limits. Please see the Dayforce Prepaid Mastercard® Terms and Conditions. 

Are taxes and other source deductions withheld from my on-demand pay in Dayforce Wallet?

Yes, each time funds are withdrawn, Dayforce Wallet automatically protects or withholds the proper amount of taxes, arrestments, and other source deductions for you based on the transaction amount. The amounts are visible in your earnings statements in Dayforce.  

Can I receive a detailed earning statement each time I make an on-demand pay request in Dayforce Wallet?

Yes, because each on-demand pay is a true payday, each on-demand pay will have a corresponding earning statement available in Dayforce. 

What happens to my normal paycheck when I have made an on-demand pay request?

Since an on-demand pay request is an actual payday, the hours used to calculate the on-demand payment are not used in future payments.  Your normal pay cheque will only reflect wages you have not already withdrawn. The earning statement will reflect each on-demand pay distribution separately, as well as a total with the applicable earnings, deductions, and total amount distributed. 

Using your card

How can I use my Dayforce Wallet Card?

You can use your card anywhere Debit Mastercard is accepted (subject to terms and conditions). You can use your card to make online and in-store purchases, to pay bills, and to withdraw cash.  

Where can I find my Dayforce Card information in the app?

Card account details can be found by clicking on the “Home” page of the Dayforce Wallet app or within the Account section of the app. 

Can I use my card to pay a bill or recurring monthly bills?

Yes, you may use the 16-digit Dayforce Card number printed on your card to pay any bills that can be paid via a debit card. 

If my balance is not enough for a purchase, am I able to use the balance toward a portion of the purchase?

Generally, yes, but be sure to check with the merchant before your transaction, as not all retailers accept multiple payment methods. If your purchase costs more than the balance on your card, most merchants allow you to simply pay the difference with cash or another payment method.

Card management and fees

What does it cost? Are there any fees?

There are no balance minimums, monthly fees, or fees to add your available pay to your card. Consult the Dayforce Wallet Prepaid Mastercard® Terms and Conditions for a complete list of fees that do apply.

Is there a credit check performed when I register for Dayforce Wallet and the Dayforce Prepaid Mastercard?

Prepaid Financial Services Limited, the issuing electronic money institution of the Dayforce Card, will not perform a credit check.

How do I dispute a transaction on my account?

If you see a transaction you don’t believe you made, please contact Customer Service immediately at 0800-279-0315. 

Are there rewards for using the Card, such as points, gifts, or dollar redemptions?

No, not at this time.

Transaction and spending history

Can I view my transactions and statements?

Transactions can be viewed in the Dayforce Wallet app, categorized by on-demand payments, spending, withdrawals, and transfers. One year of history is available in the app.

Call Customer Service to request available written transaction history. 

How do I check my card balance?

View your card balance in the Dayforce Wallet app or by calling Customer Service toll-free at 0800-279-0315. 

I have a negative card balance. Why, and how can I correct it?

It is possible to have a negative balance on your card when you’ve used your card at establishments like restaurants, hotels, or other venues where you may add a tip onto a printed receipt. A negative balance means the tip added after the card authorisation exceeded the card balance.   

Please ensure you have sufficient funds loaded onto your card to cover the full balance of the transaction before authorizing any charge. If you don’t do this, there is a possibility of a negative balance.


 

Transfer funds

Can employees transfer funds from Dayforce Wallet to another bank account? Are there any fees?

Yes, employees can transfer funds to an external bank account using the Dayforce Wallet mobile app. However, one of the benefits of Dayforce Wallet is that it is designed to help employees manage their pay and expenses all in one place. There are no fees to transfer funds to another account. 

How do I transfer money to another bank account? Are there any fees?

To transfer money to another bank account using the Dayforce Wallet app, you must first follow the steps to validate the external bank account information. Once this is complete, follow the steps in the app to make a transfer to the preferred account. The funds are sent to the bank and typically received in one business day, and there are no fees to transfer funds to another account, although limits do apply. 

ATMs and access to cash

Can I withdraw cash at ATMs, and is there a fee?

Yes, you may use your card to withdraw cash at ATMs. There’s no fee when you use cashpoints attached to certain vendors (i.e., high street banks or large supermarkets, etc.). You can still use your card out-of-network, but you will be subject to the out-of-network ATM fee as well as any additional fees imposed by the operator or network. In such cases, the cashpoint will clearly notify you upfront. In all other cases, there will be no fees charged to you. Consult the Dayforce Prepaid Mastercard® Terms and Conditions for a complete list of fees.

Is there a default PIN? Can I change it?

There is a default PIN (Personal Identification Number) assigned to your Dayforce Card. Call Customer Service at 0800-279-0315 and follow the prompts to retrieve your PIN. You can change your PIN at in-network ATMs, but you need to know your default PIN first to change it. Not all cash machines will offer PIN Change service, so it is recommended to locate a cashpoint at any UK high street bank.  

To update your PIN, insert your card and enter the correct PIN. From the menu, select PIN services, where you will have an option to Change PIN. You will need to enter the new PIN twice. The new PIN will take effect immediately. 

Are there limits related to ATM withdrawals?

Yes, you are limited to withdrawing £1,000 per day. The ATM operator or network may also impose additional limitations. 

Lost or stolen cards and devices

What if my Dayforce Card is lost or stolen?

Please notify us immediately of the loss, theft, or unauthorized use of your Dayforce Card. Call Customer Service at 0800-279-0315, 24 hours a day. 

Is there a charge for replacing my Dayforce Card?

You will be charged a £5 Card Replacement Fee for each request.  

I lost my phone. Can someone else request an on-demand payout for me?

You must be logged in to the Dayforce Wallet app to request your earned pay. You should never share your login credentials with anyone. To ensure no unauthorised users can gain access to your app, we recommend you double-check your device’s security settings. 

Traveling with your card

Can I use the card for purchases and cash withdrawals outside of the United Kingdom? What are the associated fees?

The Dayforce Card may be used outside of the United Kingdom for purchases and ATM withdrawals. International Transaction Fees, International ATM Withdrawal Fees, International ATM Decline Fees, and other applicable fees apply. See the Dayforce Prepaid Mastercard® Terms and Conditions for complete details. 

Security

How are funds secured?

Access to your Dayforce Card is protected by a unique Personal Identification Number ("PIN") as well as security measures designed to protect you from unauthorized use of your card. 

Is there fraud protection on the Dayforce Card?

Our issuing electronic money institution’s fraud team provides fraud monitoring, prevention and support for all cardholders. See your Dayforce Prepaid Mastercard® Terms and Conditions for complete details on fraud. 

How is my personal information protected?

We follow strict procedures to ensure that your card account and personal information are protected. For more information regarding your privacy, please view the Privacy Policy.

Are these safeguarded funds?

All customer funds held by our partner electronic money institution, Prepaid Financial Services Limited, are segregated from our funds and held in a separate customer funds account in accordance with the safeguarding requirements under the Electronic Money Regulations 2011. In the event that we or Prepaid Financial Services Limited becomes insolvent, those funds are protected against claims made by any of our creditors. 

Register and get your card

How do I register for Dayforce Wallet?

You can register for Dayforce Wallet within the Dayforce Wallet mobile app or in Dayforce by following the registration steps. Registration requires a valid email address, phone number, and a Dayforce account. Please also have one (1) piece of valid photo ID ready: passport, driver’s license, or residence permit. PASS card not accepted at this time. 

We will also ask for additional information as required by applicable law, including your name, address, date of birth, and other information that will allow us to identify you.  

How do I get my Dayforce Card?

The final step in registering for Dayforce Wallet is to confirm your mailing address so that a card can be sent to you. 

How do I activate my card?

To activate your card, call Customer Service at 0800-279-0315 and select the Dayforce Card option for card activation. This number is also listed on the back of your card for easy access anytime. As part of the card activation process, you will be given your default PIN.  

What types of photo ID are accepted to verify my identity?

When registering, please have one (1) piece of valid photo ID ready to verify your identity. Types of ID accepted are: passport, driver’s license, or residence permit.  

PASS card not accepted at this time. 

How long does it take to receive the Dayforce Card?

You’ll typically receive your card in 7-10 business days. If you haven’t received your card after 15 business days, contact Customer Service at 0800-279-0315, and they will be happy to assist you. 

I haven’t received my card yet, where is it?

Please contact Customer Service at 0800-279-0315, and they will be able to further assist you. 

Can I get additional cards for my family members?

No, not at this time. 

Account changes

How do I reset my password?

If you forgot your password, there are two ways you can create a new one. Follow the steps below in the Dayforce Wallet app: 

  • Tap on the Forgot? button  
  • Enter your account email address and tap Next to continue 
  1. If you are asked to choose how to receive a code*: 
    1. Select “Email Me”, “Text Me”, or Call Me” 
    2. Enter the One Time Passcode sent to the selection you made  
    3. Create your new password 
  2. If you are asked to enter the code that was sent to your email**: 
    1. Enter the code you received 
    2. You’ll be asked to answer security questions to verify your identity 
    3. Once verified, create your new password 
  1. Your device needs to be registered with Dayforce Wallet. This can be accomplished by logging in to your account on this device.
  2. You need to have a passcode or biometric login enabled (Face ID/Touch ID on iOS or fingerprint/face recognition on Android).

How do I enable two-step verification?

To enable two-step verification, go to the Account screen in the Dayforce Wallet app. Under the Security section, tap Two-Step Verification and toggle the Protect my account option to turn it on. The button will turn light pink/purple.   

Doing so prompts periodic two-step verification to verify your identity and login credentials, including when using a new or unrecognized device. You can also choose to have two-step verification occur every time you log in.  

How do I close my Dayforce Wallet account?

You can close your Dayforce Card account by calling 0800-279-0315. Removing the mobile app does not close your account. 

I’ve changed my name/address/phone number or other relevant information. How is this updated in Dayforce Wallet and on my card?

To change your phone number: navigate to the Account screen. In the Personal Information section, tap the mobile number. Click on Change Number. Enter your NEW mobile number and tap Next. A code will be texted to the number created. Enter the code and tap Done. 

To change your user ID/name and address, or other relevant information: please contact Customer Service at 0800-279-0315 to make applicable updates. You may be asked to provide additional information to protect your account.  

What happens if I leave or I lose my job?

Upon separation from your employer, you will no longer be able to request or receive on-demand pay from this employer, but you will still have access to any remaining funds on your card. You can continue to add funds to your card, including pay from another employer. If your next employer doesn’t offer Dayforce Wallet, you can still have your direct deposit set up to go to your Dayforce Card. If your next employer does offer Dayforce Wallet, you can link your card to the new employer.    

System requirements

What are the system requirements for the Dayforce Wallet app?

At this time, both iOS (version 13 and higher) and Android (version 6.0 and higher) devices are supported. Tablets will be fully supported in the future; currently, they can be used, but optimal functionality is not guaranteed. 

More help

I need more help. How do I reach Dayforce Wallet support?

For Dayforce Wallet customers in the United Kingdom 

0800-279-0315  

Hours for support: 

  1. Dayforce Card support: Monday - Sunday, 8 AM - 8 PM GMT 
  2. Dayforce Wallet account or mobile app support: Monday - Friday, 8 AM - 8 PM GMT 

What do I do if I have a complaint?

If you have a complaint, you can contact Customer Service at 0800-279-0315, who will do their best to resolve it for you. Customer complaints about the Dayforce Wallet Prepaid Mastercard are subject to the Financial Ombudsman Service. You can find out more at https://www.financial-ombudsman.org.uk/.  

GOT MORE QUESTIONS?

Get in touch at 0800-279-0315

Download the Dayforce Wallet app now²

1. Some blackout dates and limitations may apply based on your employer's pay cycle and configurations.

2. Standard message and data rates from your wireless service provider may apply.

3. Consult the Dayforce Wallet Prepaid Mastercard® Terms and Conditions for a complete list of fees.

The Dayforce Wallet Prepaid Mastercard is issued by Prepaid Financial Services Limited pursuant to a license by Mastercard. Prepaid Financial Services Limited is authorised and regulated by the Financial Conduct Authority under the Electronic Money Regulations 2011, Firm Reference Number 900036, for the issuance of electronic money and provision of payment services; Registered Office; Prepaid Financial Services Ltd, 4th Floor, 35 Great St Helen’s, London, EC3A 6AP. Company Registration number: 06337638. 

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