Frequently asked questions

You can register for Dayforce Wallet within the Dayforce Wallet app or in the Dayforce app by following the registration steps. Registration requires a valid email address, phone number, and a Dayforce account. Please also have one (1) piece of valid photo ID ready: passport, driver’s license, or residence permit. PASS card not accepted at this time. 

We will also ask for additional information as required by applicable law, including your name, address, date of birth, and other information that will allow us to identify you.

The final step in registering for Dayforce Wallet is to confirm your mailing address so that a card can be sent to you. 

To activate your Dayforce Wallet Card, call Customer Service at 0800-279-0315 and select the Dayforce Wallet Card option for card activation. This number is also listed on the back of your card for easy access anytime. As part of the card activation process, you will retrieve your PIN.  
 

When registering, please have one (1) piece of valid photo ID ready to verify your identity. Types of ID accepted are passport, driver’s license, or residence permit.  

PASS card not accepted at this time.

You’ll typically receive your Dayforce Wallet Card in 7–10 business days. If you haven’t received your card after 15 business days, contact Customer Service at 0800-279-0315, and they will be happy to assist you. 

Please contact Customer Service at 0800-279-0315, and they will be able to further assist you.

No, not at this time. 

You can add your pay to your Dayforce Wallet Card in one of two ways:

1. Many employers offer their employees on-demand pay, which means you can add your available earned pay to your card at any time, without having to wait until your standard payday.

2. You can also have your pay automatically deposited to your Dayforce Wallet Card each pay period by setting your Dayforce Wallet account up for direct deposit. You can have some or all of your paycheque added to your Dayforce Wallet Card. Click here to learn more about setting up direct deposit to your Dayforce Wallet Card.

Available earned pay is the net amount of your wages available to you. This number will grow larger as you complete your working time, and it shrinks as your employer processes your regular pay cheque.

In the Dayforce Wallet app, select Add Pay to Card and choose the amount of available earned pay you would like to add to your Dayforce Wallet Card. You cannot undo this action, and this amount will be paid to you immediately and not at the regularly scheduled pay cycle, so proceed with caution. You can make an on-demand pay request:

1. In the Dayforce Wallet app, select Add Pay to Card and choose the amount of available earned pay you would like to add to your Dayforce Wallet Card.
2. In the Dayforce app, tap Get your pay, and enter the amount to add to your Dayforce Wallet Card.

Once funds are loaded to your Dayforce Wallet Card, you can begin using it, subject to transaction fees and limits. For a list of applicable fees, please refer to the Dayforce Wallet Prepaid Mastercard® Terms and Conditions available in the Dayforce Wallet app under Your Account.

Yes, each time funds are withdrawn, Dayforce Wallet automatically protects or withholds the proper amount of taxes, arrestments, and other source deductions for you based on the transaction amount. The amounts are visible in your earnings statements in Dayforce. 

Yes, because each on-demand pay is a true payday, each on-demand pay will have a corresponding earning statement available in Dayforce.
 

Within a pay period, the amount of money you have requested as on-demand payments is reduced from your normal pay cheque. The earning statement will reflect each on-demand pay distribution separately, as well as a total with the applicable earnings, deductions, and total amount distributed. The hours used to calculate the on-demand payment are not used in future payments. Your normal pay cheque will only reflect wages you have not already been paid.

You can use your Dayforce Wallet Card anywhere Debit Mastercard is accepted. You can use your Dayforce Wallet Card to make online and in-store purchases, to pay bills, and to withdraw cash.  
 

Dayforce Wallet account details can be found by clicking on the Your Account tab of the Dayforce Wallet app.
 

Yes, you may use the 16-digit Dayforce Wallet Card number printed on your card to pay any bills that can be paid via a debit card.

Generally, yes, but be sure to check with the merchant before your transaction, as not all retailers accept multiple payment methods. If your purchase costs more than the balance on your card, most merchants allow you to simply pay the difference with cash or another payment method.

There are no balance minimums or monthly fees to add your available earned pay to your Dayforce Wallet Card.

For a complete list of applicable fees, please refer to the Dayforce Wallet Prepaid Mastercard® Terms and Conditions available in the Dayforce Wallet app under Your Account.

If you see a transaction you don’t believe you made, please contact Customer Service immediately at 0800-279-0315. 

Prepaid Financial Services Limited, the issuing electronic money institution of the Dayforce Wallet Card, will not perform a credit check.

You can find all legal documents in the Dayforce Wallet app within the Account/Legal section. For a complete list of applicable fees, please refer to the Dayforce Wallet Prepaid Mastercard® Terms and Conditions available in the Dayforce Wallet app under your Account.

1. Dayforce Wallet Terms of Use
2. Dayforce Wallet Privacy Statement
3. Dayforce Wallet Wage Consent Form
4. Electronic Communications Consent Agreement
5. Dayforce Vulnerable Customer Policy

If you forgot your password, there are two ways you can create a new one. Follow the steps below in the Dayforce Wallet app: 

• Tap on the Forgot? button  
• Enter your account email address and tap Next to continue 

1. If you are asked to choose how to receive a code*: 
   1. Select Email Me, Text Me, or Call Me 
   2. Enter the One Time Passcode sent to the selection you made  
   3. Create your new password 
2. If you are asked to enter the code that was sent to your email**: 
   1. Enter the One Time Passcode you received 
   2. You’ll be asked to answer security questions to verify your identity 
   3. Once verified, create your new password 

*Your device needs to be registered with Dayforce Wallet. This can be accomplished by logging in to your account on this device. You need to have a passcode or biometric login enabled (Face ID/Touch ID on iOS or fingerprint/face recognition on Android).

**If the email you enter is not associated with a Dayforce Wallet app account, you will not receive a code.

To enable two-step verification, go to the Your Account screen in the Dayforce Wallet app. Under the Security section, tap Two-step verification and toggle the Ask me every time I login option to turn it on. The button will turn blue.

You can close your Dayforce Wallet account by calling 0800-279-0315. Removing the Dayforce Wallet app does not close your account. 

To change your phone number: navigate to the Account screen. In the Personal Information section, tap the mobile number. Click on Change Number. Enter your NEW mobile number and tap Next. A code will be texted to the number created. Enter the code and tap Done

To change your user ID/name and address, or other relevant information: please contact Customer Service at 0800-279-0315 to make applicable updates. You may be asked to provide additional information to protect your account.

Upon separation from your employer, you will no longer be able to request or receive on-demand pay from this employer, but you will still have access to any remaining funds on your card. You can continue to add funds to your card, including pay from another employer. If your next employer doesn’t offer Dayforce Wallet, you can still have your direct deposit set up to go to your Dayforce Wallet Card. If your next employer does offer Dayforce Wallet, you can link your card to the new employer.    

Transactions can be viewed in the Dayforce Wallet app, categorized by on-demand payments, spending, withdrawals, and transfers. One year of history is available in the app.

Call Customer Service to request available written transaction history.

View your card balance in the Dayforce Wallet app or by calling Customer Service toll-free at 0800-279-0315.

Yes, employees can transfer funds from Dayforce Wallet to an external bank account using the Dayforce Wallet mobile app. However, one of the benefits of Dayforce Wallet is that it is designed to help employees manage their pay and expenses all in one place. There are no fees to transfer funds to another account.

To transfer money to another bank account using the Dayforce Wallet app, you must first follow the steps in the app to validate the external bank account information. Once this is complete, follow the steps in the app to make a transfer to the preferred account. The funds are sent to the bank and typically received in one business day, and there are no fees to transfer funds to another account, although limits do apply.

There is an ATM locator in the Dayforce Wallet app, which will help you find the closest fee-free cashpoint near you. To navigate to this feature in the app, go to Your Account. Scroll down to the Help section, click on Find ATMs Near Me.

No fee applies when you use cashpoints operated by selected providers (such as high street banks or major supermarkets). Withdrawals at other cash machines may be subject to operator or network fees. For a list of applicable fees, please refer to the Dayforce Wallet Prepaid Mastercard® Terms and Conditions in the Dayforce Wallet app under Your Account.

There is a default PIN (Personal Identification Number) assigned to your Dayforce Wallet Card. Call Customer Service at 0800-279-0315 and follow the prompts to retrieve your PIN. You can change your PIN at in-network cashpoints or ATMs, but you need to know your default PIN first to change it. Not all cash machines will offer PIN Change service, so it is recommended to locate a cashpoint at any UK high street bank.

To update your PIN, insert your Dayforce Wallet Card and enter the correct PIN. From the menu, select PIN services, where you will have an option to Change PIN. You will need to enter the new PIN twice. The new PIN will take effect immediately. 
 

Yes. The maximum daily cash machine / ATM withdrawal limit is £500.00, the monthly limits £2,000.00, and the yearly is £15,000.00.

Please notify us immediately of the loss, theft, or unauthorised use of your Dayforce Wallet Card. Call Customer Service at 0800-279-0315, 24 hours a day.

You will be charged a £5 Card Replacement Fee for each request.

The Dayforce Wallet Card may be used outside of the United Kingdom for purchases and cashpoints / ATM withdrawals. International Transaction Fees, International ATM Withdrawal Fees, International ATM Decline Fees, and other applicable fees apply. For a list of applicable fees, please refer to the Dayforce Wallet Prepaid Mastercard® Terms and Conditions available in the Dayforce Wallet app under Your Account.

Access to your Dayforce Wallet Card is protected by a unique Personal Identification Number ("PIN") as well as security measures designed to protect you from unauthorised use of your card. 
 

Our issuing electronic money institution’s fraud team provides fraud monitoring, prevention and support for all cardholders. See your Dayforce Wallet Prepaid Mastercard^® Terms and Conditions in the Dayforce Wallet app for complete details on fraud protection.

We follow strict procedures to ensure that your Dayforce Wallet account and personal information are protected. For more information regarding your privacy, please view the Privacy Statement.

All customer funds held by our partner electronic money institution, Prepaid Financial Services Limited, are segregated from our funds and held in a separate customer funds account in accordance with the safeguarding requirements under the Electronic Money Regulations 2011. In the event that we or Prepaid Financial Services Limited becomes insolvent, those funds are protected against claims made by any of our creditors.

At this time, both iOS (version 13 and higher) and Android (version 6.0 and higher) devices are supported. Tablets will be fully supported in the future; currently, they can be used, but optimal functionality is not guaranteed.

For Dayforce Wallet customers in the United Kingdom: 0800-279-0315  

• Dayforce Wallet Card support: Monday – Friday, 8:00 a.m. – 6:00 p.m. GMT
• Dayforce Wallet account or app support: Monday – Friday, 8:00 a.m. – 10:00 p.m. GMT

If you have a complaint, you can contact Customer Service at 0800-279-0315, who will do their best to resolve it for you. Customer complaints about the Dayforce Wallet Prepaid Mastercard are subject to the Financial Ombudsman Service. You can find out more at https://www.financial-ombudsman.org.uk/.