Frequently asked questions

Many employers offer their employees on-demand pay, which means you can add your available pay to your card at any time, without having to wait until your standard payday. Not all companies using Dayforce Wallet offer on-demand pay, so ask your employer if you’re not sure.

There are three ways to add pay to your Dayforce Wallet Card:

1. From the Dayforce Wallet app: From the main page, select Add Pay to Card and select the amount of available pay you would like to add to your Dayforce Wallet Card. You cannot undo this action, and this amount will be deducted from your normal pay.  
2. From the Dayforce mobile app: Find the Earnings section on the Dayforce mobile app’s home screen, then tap the button labeled Get your pay to continue. If you have not already registered to use Wallet, you may need to complete the registration steps before requesting your pay. Once you have selected an amount, if you are presented with an option of how to receive your pay (to your Dayforce Wallet Card for free or to your own existing debit card for a fee) select your Dayforce Wallet Card, then confirm your action on the next screen to complete your On-Demand Pay request.
3. From the Dayforce hub homepage: Find the Dayforce Wallet widget on the Hub homepage. To see your Available Earned Pay, click on the Show button. Clicking the Add Pay to Card button will open a window allowing you to enter an amount to add to your card.  Once you have selected an amount, click Add Pay, and the amount will become available on your card. Not all employers have enabled this option. Please check with your employer to see if this is available to you.

To add pay directly to your U.S. bank account associated with an eligible debit card that is not the Dayforce Wallet Card:

You can send your pay to your U.S. bank account that is associated with an eligible Visa^®, Mastercard^®, or Discover^®-branded bank-issued debit or reloadable prepaid card. To do so, log in to the Dayforce mobile app and find the Earnings section on the home screen. Follow the prompts to verify your information, then choose to send Direct to my bank.

You do not have to open a Dayforce Wallet Card to send pay directly to your bank. If you have a Dayforce Wallet Card, you can still opt to send pay directly to another bank account for a fee.

Sending pay to your Dayforce Wallet Card is free. Sending pay to another external bank account incurs a fee of $3.50 per transaction. 

Not all employers choose to offer on-demand pay with Dayforce Wallet. Check with your employer to see if this is available to you. Some blackout dates and limitations may apply based on your employer's pay cycle and configurations. You must be at least 18 years old to send pay directly to your bank account other than Dayforce Wallet Card. GO2bank, the issuer of the Dayforce Wallet Card, does not administer and is not responsible for on-demand pay.

Yes, each time funds are withdrawn, Dayforce Wallet automatically protects or withholds the proper amount of taxes, garnishments, and other source deductions for you based on the transaction amount. The amounts are visible in your earnings statements on Dayforce. 

Yes, each on-demand pay will have a corresponding earning statement available in Dayforce. 

Available pay is the net amount of your wages available to you. This number will grow larger as you complete shifts, and it will shrink as your employer processes your regular paycheck. 

Within a pay period, the amount of money you have requested as on-demand payments is reduced from your normal paycheck. The earning statement will reflect each on-demand pay distribution separately, as well as a total with the applicable earnings, deductions, and total amount distributed. 

Not all employers choose to offer on-demand pay with Dayforce Wallet. Check with your employer to see if this is available to you. Some blackout dates and limitations may apply based on your employer's pay cycle and configurations. GO2bank does not administer and is not responsible for on-demand pay. 

Once your employer provides your total tip amount (minus any tip pooling deductions, if applicable), these funds will be automatically added to your Dayforce Wallet Card. You can expect total tips to be paid out daily. No withholdings are taken from these tip amounts. You can view your total tips in your recent activity. Applicable taxes and deductions, including those for your total tips, will be withheld from your remaining wages in each pay period.

If you do not automatically receive your total tips on your Dayforce Wallet Card, your employer may have opted to make the net amount of your tips available to you in your Dayforce Wallet Account. If so, these funds will be included in your Available Earned Pay balance. Refer to ‘How can I request my available pay be added to my Dayforce Wallet Card account?’ for steps on how to add pay to your card.

Not all employers choose to pay out tips with Dayforce Wallet. Check with your employer to see if this is available to you. GO2bank does not administer and is not responsible for the total tip amounts. 
 

No, your total tip amount will be automatically added to your Dayforce Wallet account without any withholdings. Applicable taxes and deductions, including those for your total tips, will be withheld from your remaining wages in each pay period. These amounts are visible in your earnings statements on Dayforce.

In your regular earnings statement, total tips are reflected as a taxable benefit with the taxes and deductions accounted for from your normal wages.

The final step in registering for Dayforce Wallet is to confirm your address so that a card can be sent to you. You’ll receive your card in 7-10 business days. If you don’t receive your card by then, contact Customer Service at 1-800-342-9167, and they will be happy to help you.

The easiest way to activate your card is directly in the Dayforce Wallet mobile app. If you are unable to activate in app, you can also activate your card by calling 1-855-976-2046 and select the Dayforce Wallet Card option for card activation.

You will have to set a PIN when you activate your card. If you received an instant issue card, you would receive a default PIN.  

You can register for a Dayforce Wallet Card within the Dayforce Wallet app by following the registration and card activation steps. Registration requires a valid email address, mobile number, and a Dayforce account.

Alternatively, you can register using the Dayforce mobile app and scrolling down to Earnings, then click Get my pay to get started. Follow the prompts to verify your information, then choose Open a Dayforce Wallet account.

No, not at this time. 

The Dayforce Wallet Mastercard® and the underlying account associated with the Dayforce Wallet Card are subject to the Cardholder Agreement, Fee Schedule and Electronic Communications Agreement. Because minors generally cannot enter into agreements of this nature, a parent or guardian must consent to the terms on the minor’s behalf.  

 Yes, the Dayforce Wallet Card can be added to Apple Pay®, Google Pay™, and Samsung Pay®.

Most registered users will have the ability to view their Dayforce Wallet Card account information in the mobile app once they complete their registration*. Once the card account details are available, users can then begin using their card as soon as funds are added. This digital card allows you to make purchases online or over the phone until you receive and activate your physical card. Your digital card is only active 15 days after you register your Dayforce Wallet account or until you activate your physical card (whichever happens first). If you set up any recurring payments with your digital card, you’ll need to update them with your physical card information as the expiration date and CVV code on your digital card are different than on your physical card. 
 
*Card account details are not available in the mobile app to employees based in New York. 

You can use your card everywhere Debit Mastercard is accepted. You can use your card to make online and in-store purchases, to pay bills, and to withdraw cash.  

Card account details can be found by clicking on the card image on the home page of the Dayforce Wallet app or within the Account section of the app. 

Employees have the option to upgrade their Dayforce Wallet Card, which unlocks additional features, including the ability to add cash to your Dayforce Wallet Card at thousands of GreenDot©Reload @ the RegisterTMlocations like 7-Eleven, CVS Pharmacy, Walgreens, and Walmart.

*Service fee up to $4.95 applies. Subject to cardholder load limits.

Yes, you may use the 16-digit Dayforce Wallet Card number printed on your card to pay any bills that can be paid via a debit card. 

Generally, yes, but be sure to check with the merchant before beginning the payment process as not all retailers accept split payments. If your purchase costs more than the balance on your card, most merchants allow you to simply pay the difference with cash or another payment method.  

You can find your Dayforce Wallet Card account information, including your card number, expiration date, and CVV, in the Account tab of the Dayforce Wallet app. You can use these card details to start making purchases before your physical card arrives. This digital card allows you to make purchases online or over the phone until you receive and activate your physical card. Your digital card is only active 15 days after you register your Dayforce Wallet account or until you activate your physical card (whichever happens first). If you set up any recurring payments with your digital card, you’ll need to update them with your physical card information as the expiration date and CVV code on your digital card are different than on your physical card.  

No, not at this time.

When you set up direct deposit, you may be eligible to receive your pay up to 2 days early. Some employers process payroll ahead of the actual payday. If they do, GO2bank, the issuer of the Dayforce Wallet Card, will credit the amount to your account when they receive payment instructions (instead of waiting for the actual payday) so you can enjoy your money sooner. Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account to prevent fraud restrictions on the account.

You might get your direct deposit up to two days early³, one day early, or on your regularly scheduled payday. For example, banking holidays, the time of the day that transactions are initiated, and time zone differences can all affect the time between a payment being initiated and bank receiving the funds. 

If you don't receive your direct deposit early, it should arrive on your regularly scheduled payday. 

³ Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account to prevent fraud restrictions on the account. 

To get paid up to two days early³, you will need to register for Dayforce Wallet and have direct deposit set up for your Dayforce Wallet Card. After that, there is nothing additional to do and there are no fees for direct deposit. 

³ Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period. The name and Social Security number on file with your employer or benefits provider must match your GO2bank account to prevent fraud restrictions on the account. 

Once funds are loaded to your card, you can begin using it. Subject to transaction fees and limits; please see the Cardholder Agreement. 

If you see a transaction you don’t believe you made, please contact Customer Service immediately at 1-800-342-9167. 

There are no balance minimums, monthly fees⁴, or fees to add your available pay to the Dayforce Wallet Card. Additionally, there are no fees to make purchases or for standard ACH transfers to other financial institutions, as well as fee-free cash withdrawals at in-network ATMs⁵.  

⁴Please see Cardholder Agreement for complete list of fees. 

⁵Fee-free ATM access applies to in-network ATMs only. For out-of-network ATMs and bank tellers, a $2.99 fee will apply, any other fee that the ATM owner or bank may charge. Limits and other fees apply. Please see Cardholder Agreement for details. 

You can find all legal documents in the Dayforce Wallet mobile app in the Account/Legal section and at these links: 

• Cardholder Agreement, Fee Schedule, and Privacy Policy 
• Deposit Account Agreement and Privacy Policy
• Dayforce Wallet Terms and Conditions
• Dayforce Wallet Privacy Statement 
• Electronic Communications (“Esign”) Agreement 
• Dayforce Wallet Employee Wage Consent Form
• Dayforce Wallet Parental/Guardian Consent Form   
• Dayforce Wallet Referrals Terms and Conditions 
• Dayforce Wallet Registration Incentive Terms and Conditions 
• Dayforce Wallet Rewards Terms and Conditions

Transactions can be viewed in the Dayforce Wallet app, categorized by different types such as spending, withdrawals, and transfers. One year of history is available in the app. Call Customer Service to request 24 months of written transaction history or statements.

 View your Dayforce Wallet Card balance in the Dayforce Wallet app or by calling Customer Service toll-free at 1-800-342-9167. 

If you sent your on-demand pay to your Dayforce Wallet Card, you can view your transactions by opening the Dayforce Wallet app and tapping Activity. 

If you sent your on-demand pay to a separate bank account that is not associated with your Dayforce Wallet Card, you can view your transactions in the Dayforce mobile app. From the home screen, scroll to the Earnings section, tap Get my pay then tap View your pay.

There is an ATM locator in the Dayforce Wallet app, which will help you find the closest in-network ATMs near you. To navigate to this feature in the App, go to your Account. Scroll down to the Help section, click on Find ATMs Near Me.

You can use your Dayforce Wallet Card at over 55,000 fee-free ATMs. All MoneyPass ATMs and select Allpoint ATMs are fee-free. To confirm if an Allpoint ATM is in-network, please check to see if it is in the ATM locator in the Dayforce Wallet app. You can still use your card out-of-network, but you will be subject to the out-of-network ATM withdrawal fee as well as any additional fees imposed by the ATM operator or network. 

Yes, you are limited to withdrawing $500 (including $10 in fees) per day to a maximum of $3,000.00 per month. The ATM operator or network may also impose other limitations.

You are also limited to withdrawing up to $10,000 monthly from Over the Counter (OTC) transactions.
 

You will be required to set a PIN when you activate your card. If you received an instant issue card, you will receive a default PIN. 

To update your PIN, please tap Account. Click on Manage Card PIN, and then Change PIN. A one-time passcode will be sent to the mobile number associated with the account. Enter a new 4-digit PIN, re-enter the PIN to confirm, and then type in the one-time passcode. Finally, tap Change PIN and you should be all set. If you any questions or issues, please contact Customer Service at 1-800-342-9167. 

Once you’ve activated your physical Dayforce Wallet Card, you can now freeze or unfreeze your card. 

To freeze your card: go to the Dayforce Wallet app, then navigate to Account > under Card, tap Freeze Card > enable the "Freeze Card" toggle. 

Similarly, to unfreeze your card: go to the Dayforce Wallet app by navigating to Account > under Card, tap Unfreeze Card > disable the “Freeze Card” toggle.

You can also unfreeze your card on the Home screen by tapping the alert “Unfreeze or report lost/stolen” and confirming you want to unfreeze your card. 

Once you unfreeze your card, you'll be able to use it right away, and exactly as before: to make purchases, transfer money instantly, and withdraw cash at ATMs. 

Freezing your Dayforce Wallet Card prevents it from being used to: 

• Make new purchases, including digital wallet transactions 
• Pay recurring bills that require your card details 
• Transfer money instantly  
• Withdraw cash at ATMs

However, your Dayforce Wallet account can still be used to: 

• Request on-demand pay¹  
• Receive direct deposits 
• Send standard bank transfers 
• Make recurring bill payments using your routing and account numbers*  
   

Your card will remain frozen until you unfreeze the card or request a new card containing different card details (i.e., report lost or stolen). 

*Only upgraded accounts can access routing and account numbers. Don’t have an upgraded account? Go to your Account to upgrade for free.

There is no fee to replace your Dayforce Wallet Card using our standard shipping method. If you need your card faster, you can request expedited shipping at a cost of $24.95. To replace your Dayforce Wallet Card, call Customer Service at 1-800-342-9167.

You must be logged in to the Dayforce Wallet app to request your earned pay. To ensure no unauthorized users can gain access to your app, we recommend you double-check your device’s security settings. 

Please notify us immediately of the loss, theft, or unauthorized use of your Dayforce Wallet Card. Call Customer Service at 1-800-342-9167, 24 hours a day. 

Yes, you can transfer funds to an external bank account using the Dayforce Wallet app.

To transfer money from my Dayforce Wallet Card to another bank account, go to the Transfer tab in the Dayforce Wallet app and add your bank account information (account type, account number, and routing number). Standard transfers are typically received in one to three business days. There are no fees for standard transfers, though transfer limits may apply and external third-party banks may charge a fee. Please see your Cardholder Agreement or Deposit Account Agreement for further details.
 
Dayforce Wallet also offer Instant Transfers—see the next FAQ for more details.

An Instant Transfer transaction is the near real-time transfer of funds from your Dayforce Wallet account to another of your U.S. bank accounts that is associated with an eligible Visa®, Mastercard®, or Discover®-branded bank-issued debit or reloadable prepaid card.
 
Instant transfers are generally processed within minutes of your request (but could take up to 30 minutes or longer in some cases).
 
There is a 2% fee (minimum of $0.60, maximum of $10) for Instant Transfer Transactions.

A Money Transfer Out transaction is a near real-time transfer of funds from your Card to another network-branded account (e.g., a Visa® or Mastercard® prepaid or debit card) that is authorized via a third-party platform (e.g., adding value to a digital wallet).
 
An example pf a money transfer out is using the Cash App platform to transfer funds from your Dayforce Wallet Card account.

No earlier than February 1, 2024, there is a 2% fee (minimum of $0.90, maximum of $10) for Money Transfer Out transactions. This Money Transfer Out fee will appear on your statement as “Funding Transaction Fee”.

Standard bank transfers are free and use the ACH (Automated Clearing House) banking process, which typically takes 1-3 business days to reach your bank account.
 
Instant Transfers are processed through different networks that allow money to reach your bank account more quickly.

Access to your Dayforce Wallet account is protected by a unique Personal Identification Number ("PIN") as well as security measures designed to protect you from unauthorized use of your card.

You will have no liability for transactions that were not authorized by you if you exercise reasonable care in safeguarding your card from risk of loss or theft and, upon becoming aware of such loss or theft, promptly report such loss or theft by calling Customer Service. See your Cardholder Agreement for complete details. 

Dayforce Wallet registered account funds are FDIC-insured through GO2bank. 

We follow strict procedures to ensure that your card account and personal information are protected. For more information regarding your privacy, please view the Privacy Policy. 

You can close your Dayforce Wallet Card account by calling 1-800-342-9167. Removing the app does not close your account. 

To update your direct deposit in Dayforce, follow these steps: 

1. Log on to Dayforce Web, select Profile and Settings. 
2. Navigate to Forms, then select Direct Deposit.
3. Select Add Account, then select Dayforce Wallet Card.
4. Choose the amount of pay you want to add to your Dayforce Wallet Card each pay period.

If you forgot your password, there are two ways you can create a new one. Follow the steps below in the Dayforce Wallet app: 

• Tap on the Forgot? button  
• Enter your account email address and tap Next to continue

1. If you are asked to choose how to receive a code*: 
   1. Select “Email Me”,“Text Me”, or "Call Me” 
   2. Enter the One Time Passcode sent to the selection you made  
   3. Create your new password 
2. If you are asked to enter the code that was sent to your email**: ​
   1. Enter the code you received 
   2. You’ll be asked to answer security questions to verify your identity 
   3. Once verified, create your new password 

1. Your device needs to be registered with Dayforce Wallet. This can be accomplished by logging in to your account on this device. 
2. You need to have a passcode or biometric login enabled (Face ID/Touch ID on iOS or fingerprint/face recognition on Android). 

To enable two-step verification, go to the Account screen in the Dayforce Wallet app. Under the Security section, tap Two-Step Verification and toggle the Protect my account option to turn it on. The button will turn light pink/purple.  

This allows two-step verification to occur occasionally and launch when using a new device. You can also choose to have two-step verification occur every time you log in. 

To change your phone number: navigate to the Account screen. In the Personal Information section, tap the mobile number. Click on Change Number. Enter your NEW mobile number and tap Next. A code will be texted to the number created. Enter the code and tap Done. 

To change your user ID/name and address, or other relevant information, please contact Customer Service at 1-800-342-9167 to make applicable updates. You may be asked to provide additional information to protect your account. 

Upon separation from your company, you will no longer be able to receive pay on your Dayforce Wallet Card, but you will still have access to any remaining funds as shown in your card balance.

You’ll earn a $10 Referral Bonus for each person you refer who signs up and then makes a purchase of at least $5 on their Dayforce Wallet Mastercard®. They’ll earn $10 too!

You can earn up to $500 in a calendar year. 

Go to the Dayforce Wallet app, tap Account

Find and tap Refer Friends
 
Tap the Share Code button to send your unique referral code to a friend via text, email, or your favorite app.

When your friend downloads the Dayforce Wallet app and signs up for the card, they’ll be prompted to enter your unique referral code. That’s how we know you sent them our way.

Once your friend spends $5 using their Dayforce Wallet Mastercard®, you’ll both get $10. Keep referring to earn up to $500 in referral bonuses!

Referral codes are meant to be shared amongst friends and coworkers. Please avoid sharing through public forums or sharing with individuals who you do not know, as not all employees may be eligible. See the Terms and Conditions for further details. 

Don’t worry! Your friend will have up to 7 days after they successfully sign up for the Dayforce Wallet Card to input your referral code. During that time, they can go to the Account tab, find the Rewards section, and tap on “Enter Referral Code”.

After your friend successfully signs up for the Dayforce Wallet Card and makes a purchase of $5 or more using their card within 90 days, we’ll credit $10 on your Dayforce Wallet Card within 14 days of the qualifying purchase.

Yes, you’ll still be able to refer friends even after you earn $500 in a calendar year, but you won’t earn $10 from those referrals. You’ll start earning again the next calendar year. For example, if you’ve already earned $500 in 2024, you’ll next be eligible to earn Referral Bonuses on or after January 1, 2025.

If your friend registers using your code and makes a purchase of $5 or more, they will still be eligible to earn $10 even if you have hit your annual limit of $500.

The message your friend sent you includes a link and a referral code. Use the link to download the Dayforce Wallet app, and then sign up for the Dayforce Wallet Mastercard®. During the sign up, you’ll be asked if you have a referral code. Tap the “Enter Referral Code” button and then enter the code from your friend’s message. That’s it! Then make a purchase of $5 or more using your Dayforce Wallet Card  within 90 days to earn your $10. We’ll credit $10 on your Dayforce Wallet Card within 14 days of the qualifying purchase. 

Dayforce Wallet Card Refer-A-Friend is available in the U.S. to eligible employees of companies who use Dayforce for payroll and have launched Dayforce Wallet. If you have the app, your coworkers may be eligible too. If you have friends who work for other companies that use Dayforce Wallet and live in the U.S., they may also be eligible. If in doubt, your friends can check with their payroll administrator.   

Earning cash back is easy and automatic. Just make qualified purchases at participating merchants. 

You can see all the current offers available to you at any time in the rewards section of the Dayforce Wallet app. 

Dayforce Wallet Rewards gives you cash back from thousands of brands, including local businesses and online stores. The brands provide a cash back offer for each purchase. There are no coupons to clip, no code to show the cashier, and no promo codes to keep track of. Just receive cash back when you use the Dayforce Wallet Card to make qualifying purchases at participating merchants. 

Each merchant is different, and the cash back percentage you earn will be shown next to the offer and within the offer details. Make sure to check the offer details for any limits, exclusions, or restrictions the merchant may have as part of their offer. 

Cash back offers are found in the Dayforce Wallet app and will earn you cash back when you pay with your Dayforce Wallet Card. 

Online Offers must be completed through the app. To earn cash back, open the offer, and tap the "Shop" button. You'll be redirected to the merchant's app or website, where you must complete the purchase with your Dayforce Wallet Card to be eligible for cash back. 

Every offer is different, and if you want to earn cash back for an online purchase, you’ll want to double-check the offer details to be sure it includes cash back. Clicking on an offer will give you more information, and by scrolling down to the More Info & Fine Print section, you'll see any limitations exclusions or restrictions the merchant may have as part of their offer. 

You can also earn cash back at local businesses in your area. They will appear in your app when that business location is participating in a cash back offer. Simply visit the local merchant you found listed in the app at the specific street address, pay for your purchase with your Dayforce Wallet Card, and you will receive cash back after you have made your purchase. 

A pending purchase will display as an estimated amount of cash back you will earn in your account summary; the amount is not final until the purchase transaction is settled. Once the transaction is completed, earned cash back will be applied to your Dayforce Wallet Card account. Transactions typically complete within 1-5 days but can take up to 90 days depending on the merchant. 

If you have questions about your cash back rewards, please reach out to our support team at 1-800-342-9167. 

Merchants may target their offers to our user base; this means that the offers you see may come or go depending on the offer the merchant wants to promote. To see what offers are currently available to you, always make sure to check the Dayforce Wallet app. Offers change regularly. 

At this time, mobile phones are supported for both iOS (version 13 and higher) and Android (version 6.0 and higher). Tablets will be fully supported in the future; currently, they can be used, but optimal functionality is not guaranteed. 

For Dayforce Wallet customers in the United States: 

Dayforce Wallet Support: 1-800-342-9167 

Locked out of your account or need help resetting your password after hours? Don’t worry, please call support and leave a message. A support agent will get back to you in about an hour. 

Hours for support: 

1. Dayforce Wallet Card support: 24 hours per day, 7 days a week 
2. Dayforce Wallet account or mobile app support: Monday - Friday, 8 AM - 10 PM EST