Frequently asked questions

How it works

Dayforce Wallet is a program provided by Ceridian that allows employers to offer their employees new ways to access their pay, including on-demand. When employers offer on-demand pay*, employees can access their pay as soon as it is earned, without waiting for their standard payday.

Participating employees may access their pay through a Dayforce Prepaid Mastercard®, which is easily managed through the free Dayforce Wallet mobile app1. Signing up for the Dayforce Card does not impact credit scores, as the Dayforce Card is not a credit card and there is no credit check. Since it’s a prepaid card, only the available balance can be used.

Once funds have been loaded to the Card, it can be used for purchases everywhere Debit Mastercard is accepted, to pay bills, to withdraw cash at ATMs, and to get “cash back” at retail stores during PIN purchase transactions. The mobile app can also be used to transfer funds.

*Some blackout dates and limitations may apply based on your pay cycle and employer’s configurations. 

1Standard message and data rates from your wireless service provider may apply. 

Dayforce Wallet includes a free mobile app to help manage the Dayforce Card. Available for iOS and Android devices, the app provides users the ability to see their real-time card balance and transaction history, as well as the ability to locate ATMs and transfer money to other accounts.

Currently, Dayforce Wallet is available to companies that use Ceridian’s flagship platform, Dayforce, for HCM/payroll in the United States and Canada. Not all Dayforce customers have signed up for Dayforce Wallet, so ask your employer if you’re not sure. 

If you are 14-17 years old in the United States, you’ll need parent or legal guardian approval to complete your Dayforce Wallet registration. Follow the steps in the app to request approval, and an electronic document will be sent to your parent or guardian to sign and submit. It’s easy to do, right from the app. 

Most registered users will have the ability to view their Dayforce Card account information in the mobile app once they complete their registration.* Once the card account details are available, users can then begin using their card as soon as funds are added. The card account details can be used to make purchases online or to add the Dayforce Card to a mobile wallet for purchases in person.

* Card account details are not available in the mobile app to employees based in New York or for instant issue cardholders.

Card account details can be found by clicking on the card image on the home page of the Dayforce Wallet app or within the account section of the app.

Adding pay to your card

You can add your pay to your Dayforce Card in one of two ways:

1. Many employers offer their employees on-demand pay, which means you can add your available pay to your card at any time, without having to wait until your standard payday. Not all companies using Dayforce Wallet offer on-demand pay, so ask your employer if you’re not sure. More information about on-demand pay can be found below.

2. You can also have your pay automatically deposited to your Dayforce Card each pay period by setting your card account up for direct deposit. You can have some or all of your paycheck added to your Dayforce Card even if you also use the on-demand pay feature. Click here to learn more about setting up direct deposit to your Dayforce Card.

It helps to understand a bit about the direct deposit process. Direct deposits typically have both an initiation date—the date the transaction is initiated—and a separate, later effective date—the date the payment or deposit is intended to post to the receiving account.

‡Many, but not all, employers, government benefits providers, and other originators initiate direct deposits early, while scheduling the transaction’s effective date from one to four days later. With the Dayforce Card, beginning with your second direct deposit of at least $5 from the same source, Central Bank of Kansas City (CBKC), the issuer of the Dayforce Prepaid Mastercard, will post the funds to your Dayforce Card when they receive the funds, rather than on the effective date of the deposit. This may result in you having access to these funds earlier. The date CBKC receives your direct deposit and the effective date are controlled by the originator, in this case, your employer.

You might get your direct deposit two days early, one day early, or on your regularly scheduled payday. For example, banking holidays, the time of the day that transactions are initiated, and time zone differences can all affect the time between a payment being initiated and bank receiving the funds. 

If you don't receive your direct deposit early, it should arrive on your regularly scheduled payday.

You will need to register for Dayforce Wallet and have direct deposit set up for your Dayforce Card. After that, there is nothing additional to do and there are no fees for direct deposit.

Once funds are loaded to your card, you can begin using it. Subject to transaction fees and limits; please see the Cardholder Agreement and Fee Schedule.

On-demand pay*

Available pay is the net amount of your wages available to you. This number will grow larger as you complete shifts, and it will shrink as your employer processes your regular paycheck. 
From the main page, select “Add Pay to Card” and select the amount of available pay you would like to add to your Dayforce Card. You cannot undo this action, and this amount will be deducted from your normal pay, so proceed with caution.
Yes, each time funds are withdrawn, Dayforce Wallet automatically protects or withholds the proper amount of taxes, garnishments, and other source deductions for you based on the transaction amount. The amounts are visible in your earnings statements on Dayforce.
Yes, each on-demand pay will have a corresponding earning statement available in Dayforce.
Within a pay period, the amount of money you have requested as on-demand payments is reduced from your normal paycheck. The earning statement will reflect each on-demand pay distribution separately, as well as a total with the applicable earnings, deductions, and total amount distributed.

Using your card

Most registered users will have the ability to view their Dayforce Card account information in the mobile app once they complete their registration.* Once the card account details are available, users can then begin using their card as soon as funds are added. The card account details can be used to make purchases online or to add the Dayforce Card to a mobile wallet for purchases in person. 

*Card account details are not available in the mobile app to employees based in New York or for instant issue cardholders. 

You can use your card everywhere Debit Mastercard is accepted. You can use your card to make online and in-store purchases, to pay bills, and to withdraw cash.  
Card account details can be found by clicking on the card image on the home page of the Dayforce Wallet app or within the account section of the app. 
Yes, you may use the 16-digit Dayforce Card number printed on your card to pay any bills that can be paid via a debit card. 
Yes, the Dayforce Card can be added to Apple Pay, Google Pay, and Samsung Pay. 
Employees have the option to upgrade their Dayforce Card, which unlocks additional features, including the ability to add cash to your Dayforce Card at thousands of GreenDot©  Reload @ the Register™  locations like 7-Eleven, CVS Pharmacy, Walgreens, and Walmart. 
 
*Service fee up to $4.95 applies. Subject to cardholder load limits. 

You can find your Dayforce Card account information, including your card number, expiration date, and CVV, in the Account tab of the Dayforce Wallet app. You can use these card details to start making purchases before your physical card arrives. 

Simply add your card details to your mobile wallet to make a contactless payment with Apple Pay, Google Pay, or Samsung Pay, or use the card details to make a purchase online. 

The account number and routing number of your Dayforce Card account can be found within the Account tab, under the “Banking” section of the Dayforce Wallet mobile app. These numbers are only visible once you upgrade your card within the Dayforce Wallet app and have passed the additional verification requirements.  
Generally, yes, but be sure to check with the merchant before beginning the payment process as not all retailers accept split payments. If your purchase costs more than the balance on your card, most merchants allow you to simply pay the difference with cash or another payment method.  

Advanced card features

If you choose to upgrade your card, you get all the same features of the Dayforce Card, plus the ability to add funds from other sources, including cash, other bank accounts or pay from other employers. You can also use your card internationally to make purchases or ATM cash withdrawals. International Transactions Fees, International ATM Fees, and International ATM Decline Fees apply. See the Fee Schedule for complete details.

The choice to upgrade your card is entirely up to you. You can upgrade your card within the Dayforce Wallet app. You will need to verify some additional information to take advantage of these features. As required by federal law, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.

Cash back rewards

Dayforce Wallet Rewards gives you cash back from thousands of brands, including local businesses and online stores. The brands provide a cash back offer for each purchase. There are no coupons to clip, no code to show the cashier, and no promo codes to keep track of. Just receive cash back when you use the Dayforce Card to make qualifying purchases at participating merchants.
Earning cash back is easy and automatic. Just make qualified purchases at participating merchants.

You can see all the current offers available to you at any time in the rewards section of the Dayforce Wallet app.
 
Cash back offers are found in the Dayforce Wallet app and will earn you cash back when you pay with your Dayforce Card.

Online Offers must be completed through the app. To earn cash back, open the offer, and tap the "Shop" button. You'll be redirected to the merchant's app or website, where you must complete the purchase with your Dayforce Card to be eligible for cash back.

Every offer is different, and if you want to earn cash back for an online purchase, you’ll want to double-check the offer details to be sure it includes cash back. Clicking on an offer will give you more information, and by scrolling down to the More Info & Fine Print section, you'll see any limitations exclusions, or restrictions the merchant may have as part of their offer.

You can also earn cash back at local businesses in your area. They will appear in your app when that business location is participating in a cash back offer. Simply visit the local merchant you found listed in the app at the specific street address, pay for your purchase with your Dayforce Card, and you will receive cash back after you have made your purchase.
Each merchant is different, and the cash back percentage you earn will be shown next to the offer and within the offer details. Make sure to check the offer details for any limits, exclusions, or restrictions the merchant may have as part of their offer. 
Merchants may target their offers to our user base; this means that the offers you see may come or go depending on the offer the merchant wants to promote. To see what offers are currently available to you, always make sure to check the Dayforce Wallet app. Offers change regularly.
A pending purchase will display as an estimated amount of cash back you will earn in your account summary; the amount is not final until the purchase transaction is settled. Once the transaction is completed, earned cash back will be applied to your Dayforce Card account. Transactions typically complete within 1-5 days but can take up to 90 days depending on the merchant.
If you have questions about your cash back rewards, please reach out to our support team at 1-877-723-7434.

Refer-A-Friend

You’ll earn a $20 Referral Bonus for each person you refer who signs up and then makes a purchase of at least $10 on their Dayforce Prepaid Mastercard®. They’ll earn $20 too!

You can earn up to $500 in a calendar year. 

Dayforce Card Refer-A-Friend is available in the U.S. to eligible employees of companies who use Dayforce for payroll and have launched Dayforce Wallet. If you have the app, your coworkers may be eligible too. If you have friends who work for other companies that use Dayforce Wallet and live in the U.S., they may also be eligible. When in doubt, your friends can check with their payroll administrator.

 
Visit the Account tab in your Dayforce Wallet app, where you’ll find your unique referral code and an easy way to share that code with friends via text, email, or your favorite app. When your friend downloads the Dayforce Wallet app and signs up for the card, they’ll be prompted to enter your unique referral code. That’s how we know you sent them our way.
 
Don’t worry! Your friend will have up to 7 days after they successfully sign up for the Dayforce Card to input your referral code. During that time, they can go to the Account tab, find the Rewards section, and tap on “Enter Referral Code”.   
 

After your friend successfully signs up for the Dayforce Card and makes a purchase of $10 or more using their card within 90 days, we’ll credit $40 on your Dayforce Card within 14 days of the qualifying purchase.

Yes, you’ll still be able to refer friends even after you earn $500 in a calendar year, but you won’t earn $20 from those referrals. You’ll start earning again the next calendar year. For example, if you’ve already earned $500 in 2023, you’ll next be eligible to earn Referral Bonuses on or after January 1, 2024.

If your friend registers using your code and makes a purchase of $10 or more, they will still be eligible to earn $20 even if you have hit your annual limit of $500.

The message your friend sent you includes a link and a referral code. Use the link to download the Dayforce Wallet app, and then sign up for the Dayforce Card. During the sign up, you’ll be asked if you have a referral code. Tap the “Enter Referral Code” button and then enter the code from your friend’s message. That’s it! Then make a purchase of $10 or more using your Dayforce Card within 90 days to earn your $20. We’ll credit $20 on your Dayforce Card within 14 days of the qualifying purchase.

Card management and fees

There are no balance minimums, monthly fees, or fees to add your available pay to the Card. Additionally, there are no fees to make purchases, receive cash back during PIN purchases, withdraw cash at MoneyPass® ATMs, or transfer money to other financial institutions. Consult the Fee Schedule for a complete list of fees that do apply.

If you see a transaction you don’t believe you made, please contact Customer Service immediately at 1-877-723-7434.

Transaction and spending history

Transactions can be viewed in the Dayforce Wallet app, categorized by different types such as spending, withdrawals, and transfers. One year of history is available in the app. Call Customer Service to request 24 months of written transaction history.

View your card balance in the Dayforce Wallet app or by calling Customer Service toll-free at 1-877-723-7434.

Transfer funds

Yes, you can transfer funds to an external bank account using the Dayforce Wallet app. However, one of the benefits of Dayforce Wallet is that it is designed to help employees manage their pay and expenses all in one place.  

To transfer money to another bank account, you must first validate the bank account information. Once this is complete, it is simple and easy to transfer funds from your Dayforce Card to a bank account using the bank’s routing and account number, such as you’d find on a check. The funds are sent to the bank and typically received in one to three business days. There are no fees to transfer funds to another account, although transfer limits may apply.  

ATMs and access to cash

There is an ATM locator in the Dayforce Wallet app, which will help you find the closest MoneyPass® ATM near you. To navigate to this feature in the App, go to your Account. Scroll down to the Help section, click on Find ATMs Near Me. You can also use the ATM locator here. 

You will be required to set a PIN when you activate your card. If you received an instant issue card, you will receive a default PIN.  

To update your PIN, please tap Account. Click on Manage Card PIN, and then Change PIN. A one-time passcode will be sent to the mobile number associated with the account. Enter a new 4-digit PIN, re-enter the PIN to confirm, and then type in the one-time passcode. Finally, tap Change PIN and you should be all set. If you any questions or issues, please contact Customer Service at 1-877-723-7434. 

Yes, you are limited to withdrawing $510 per day. The ATM operator or network may also impose other limitations.

No, MoneyPass is the in-network, surcharge-free ATM network for the Dayforce Card. You can still use your card out-of-network, but you will be subject to the out-of-network ATM withdrawal fee as well as any additional fees imposed by the ATM operator or network. Consult the Fee Schedule for a complete list of fees that apply. 

Lost or stolen cards and devices

Please notify us immediately of the loss, theft, or unauthorized use of your Dayforce Card. Call Customer Service at 1-877-723-7434, 24 hours a day.

You are allowed one free replacement card during each calendar year. For each additional request per calendar year, you will be charged a $5 Card Replacement Fee. Expedited shipping of your replacement card is available upon request at an additional cost of $25.  

You must be logged in to the Dayforce Wallet app to request your earned pay. To ensure no unauthorized users can gain access to your app, we recommend you double-check your device’s security settings.

Traveling with your card

If you choose to upgrade your card, it may be used outside the U.S. for purchases and ATM withdrawals. International Transaction Fees, International ATM Withdrawal Fees, and International ATM Decline Fees apply. See the Fee Schedule for complete details.

Security

Access to your Dayforce Card is protected by a unique Personal Identification Number ("PIN") as well as security measures designed to protect you from unauthorized use of your card.

You will have no liability for transactions that were not authorized by you if you exercise reasonable care in safeguarding your card from risk of loss or theft and, upon becoming aware of such loss or theft, promptly report such loss or theft by calling Customer Service. See your Cardholder Agreement for complete details.

Dayforce Card account funds are FDIC-insured through Central Bank of Kansas City. 

We follow strict procedures to ensure that your card account and personal information are protected. For more information regarding your privacy, please view the Privacy Policy.

Register and get your card

You can register for a Dayforce Card within the Dayforce Wallet mobile app by following the registration and card activation steps. Registration requires a valid email address, phone number, and a Dayforce account.   

If you wish to upgrade your Dayforce Card and take advantage of advanced features, U.S. federal law requires that we further verify your identity. We will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents. You can upgrade your card within the Dayforce Wallet app and follow the necessary steps.

The final step in registering for Dayforce Wallet is to confirm your address so that a card can be sent to you. 
To activate your card, call Customer Service at 1-877-723-7434 and select the Dayforce Card option for card activation. This number is also listed on the back of your card for easy access anytime. You will be required to set a PIN when you activate your card. If you received an instant issue card, you will receive a default PIN.  

You’ll receive your card in 7-10 business days. If you don’t receive your card by then, contact Customer Service at 1-877-723-7434, and they will be happy to assist you.

Please contact Customer Service at 1-877-723-7434, and they will be able to further assist you.

No, not at this time.

The Dayforce Prepaid Mastercard® and the underlying account associated with the Card are subject to the Cardholder Agreement, Fee Schedule and Electronic Communications Agreement. Because minors generally cannot enter into agreements of this nature, a parent or guardian must consent to the terms on the minor’s behalf.  

Account changes

You’ll receive notifications in the Dayforce Wallet app and by email when you can change your account.

We are switching to a new banking partner to offer you an expanded network of fee-free ATMs and a new contactless tap-to-pay card. To get access to those new benefits, you can change your account, which involves reading and accepting new legal agreements and confirming your address so we can send you a new Dayforce Wallet Mastercard issued by GO2bank.

To update your direct deposit in Dayforce, follow these steps: 
  1. Log on to Dayforce Web, select Profile and Settings. 
  2. Navigate to Forms, then select Direct Deposit.
  3. Select Add Account, then select Dayforce Wallet Card.
  4. Choose the amount of pay you want to add to your Dayforce Wallet Card each pay period.

Our new banking partner, GO2bank, is Green Dot Corporation's flagship digital bank. Green Dot Corporation has serviced millions of consumers over the last 22 years. Their record of innovation and customer service will help us continue to offer you the best Dayforce Wallet experience. 

If you open a new Dayforce Wallet Card account issued by GO2bank, we’ll help you transfer your Dayforce Prepaid Mastercard® balance to your new card.  
 

Yes, the Dayforce Wallet Card issued by GO2bank has legal agreements and fee schedules specific to our new banking partner, GO2bank. You can find these agreements here and you will need to accept the new agreements during the account change.

The Dayforce Wallet features you use today (like on-demand pay, early direct deposit, bank transfers, Dayforce Wallet Rewards, and our referral program) will continue to be available after you change your account. You’ll also get access to more fee-free ATMs and a contactless tap-to-pay Dayforce Wallet Card.

Some card functionality, like the ability to connect your card to your digital wallet and the ability to upgrade your card to receive account and routing numbers, will roll out later this summer.

Dayforce Wallet continues to have no hidden fees and no fees for on-demand pay. There are no balance minimums, monthly fees, or fees to add your available pay to the Dayforce Wallet Card. There are no fees to make purchases, transfer money to other financial institutions, or make fee-free cash withdrawals at in-network ATMs.  However, some fees may differ with our new banking partner, such as the expedited replacement card fee.  Fee details are disclosed in the Cardholder Agreement

Unless you change your account, you can continue to contact customer support at 1-877-723-7434  

If you’ve changed your account, the new customer support phone number is: 1-800-342-9167

You can also find the Customer Support number in the Dayforce Wallet app.

No. The new account and new contactless card are free. Dayforce Wallet never charges a fee for on-demand pay or early direct deposit. For a complete list of fees associated with the Dayforce Wallet Card, please see the Cardholder Agreement. 
 
Yes, you’ll need to update any automatic bill payments and subscriptions with your new Dayforce Wallet Card account number. We’ll remind you during the change process. 
 
New cards will arrive in 7-10 business days after you open a new account.
 
The fee-free ATM network is expanding, and users now have access to over 55,000 free ATMs. All MoneyPass® ATMs and a select number of Allpoint ATMs are in-network and fee-free. You can find nearby fee-free ATMs using the ATM locator in the Dayforce Wallet app. 
 

Direct deposits take a few days to process. 

For example: if you have direct deposit set up to your Dayforce Prepaid Card and you typically receive your direct deposit on Wednesday, the processing of that direct deposit typically begins a few days earlier. If you’re expecting a direct deposit to your Dayforce Prepaid Card within a few days, we recommend waiting for your direct deposit to arrive and then completing your account change. That way, all of your funds will be transferred to your new card and you can continue accessing them using the Dayforce Wallet app.  

If you change to a new GO2bank account and still have a direct deposit going to or funds on your Dayforce Prepaid Card issued by Central Bank of Kansas City, you can view your funds by going to the Activity tab and tapping the three dots in the left corner, then selecting “Old card balance and transactions.”  We’ll also prompt you to update your direct deposit and transfer any balance to you new card account.

If you aren’t expecting a direct deposit within the next few days, you can disregard the message and continue with the account change process.

You can close your Dayforce Card account by calling 1-877-723-7434. Removing the app does not close your account. 

If you forgot your password, there are two ways you can create a new one. Follow the steps below in the Dayforce Wallet app: 

  • Tap on the Forgot? button  
  • Enter your account email address and tap Next to continue
  1. If you are asked to choose how to receive a code*: 
    • Select “Email Me”,“Text Me”, or "Call Me” 
    • Enter the One Time Passcode sent to the selection you made  
    • Create your new password 
  2. If you are asked to enter the code that was sent to your email**: ​
    • Enter the code you received 
    • You’ll be asked to answer security questions to verify your identity 
    • Once verified, create your new password 
*To use this feature, your device needs to meet the following requirements: 
 
  1. Your device needs to be registered with Dayforce Wallet. This can be accomplished by logging in to your account on this device. 
  2. You need to have a passcode or biometric login enabled (Face ID/Touch ID on iOS or fingerprint/face recognition on Android). 
**If the email you enter is not associated with a Dayforce Wallet app account, you will not receive a code. 
 
Upon separation from your company, you will no longer be able to receive pay on your Dayforce Card, but you will still have access to any remaining funds as shown in your card balance. You can continue to add funds to your card, including pay from another employer. If your next employer doesn’t offer Dayforce Wallet, you can still have your direct deposit set up to go to your Dayforce Card. If your next employer does offer Dayforce Wallet, you can link your card to the new employer.   

To enable two-step verification, go to the Account screen in the Dayforce Wallet app. Under the Security section, tap Two-Step Verification and toggle the Protect my account option to turn it on. The button will turn light pink/purple.  

This allows two-step verification to occur occasionally and launch when using a new device. You can also choose to have two-step verification occur every time you log in. 

To change your phone number: navigate to the Account screen. In the Personal Information section, tap the mobile number. Click on Change Number. Enter your NEW mobile number and tap Next. A code will be texted to the number created. Enter the code and tap Done. 

To change your user ID/name and address, or other relevant information, please contact Customer Service at 1-877-723-7434 to make applicable updates. You may be asked to provide additional information to protect your account. 

System requirements

At this time, mobile phones are supported for both iOS (version 13 and higher) and Android (version 6.0 and higher). Tablets will be fully supported in the future; currently, they can be used, but optimal functionality is not guaranteed.

More help

For Dayforce Wallet customers in the United States:

1-877-723-7434

Locked out of your account or need help resetting your password after hours? Don’t worry, please call support and leave a message. A support agent will get back to you in about an hour.

Hours for support:

  1. Dayforce Card support: 24 hours per day, 7 days a week

  2. Dayforce Wallet account or mobile app support: Monday - Friday, 8 AM - 10 PM EST

Advanced card features

If you choose to upgrade to the advanced features, you get all the same features of the Dayforce Card, plus the ability to funds from other sources, including cash, other accounts or pay from other employers. You can also use your card internationally to make purchases or ATM withdrawals. International Transactions Fees, International ATM Fees, and International ATM Decline Fees apply. See the Fee Schedule for complete details.
The choice to upgrade your card is entirely up to you. You can upgrade your card within the Dayforce Wallet app. You will need to verify some additional information to take advantage of these features as required by federal law. We will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.

Got more questions?

   

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